Why is my dashboard empty?
Find out why the Dashboard shows no data and how to fill it.
An empty Dashboard almost always means there are no answers to count yet, or your filters hide them. Check the message on the page and match it below.
| You see | Why | What to do |
|---|---|---|
| "This Account has no active plan yet." | Nothing is tracked without a plan. | Activate a plan in Settings › Billing. See Plans and billing. |
| "No Workspace is currently selected for this Account." | No workspace is picked. | Choose a workspace from the sidebar switcher. |
| "We're setting things up for you!" or "Calculating your first results" | Your first tracking run is still in progress. | Wait. The page refreshes every 15 seconds and fills in as answers arrive. |
| "There is no data in this graph…" | Setup isn't finished, or you have no prompts. | Add prompts. See Add and generate prompts. |
| "Nothing matches this period and these filters." | Your period or filters exclude every answer. | Pick a longer period or click Clear all. |
Still empty?
- Check the period. Today covers only the current day in your workspace time zone. Try Last 7 days or Last 30 days.
- Check your prompts' schedule. A Weekly or Monthly prompt may have no answers in a short period.
- Sentiment is empty but other cards aren't? Sentiment is analysed after answers arrive and fills in a little later.
- Website and crawler cards are empty? They need Google Analytics and a crawler log source. See Integrations.
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