Shopping Insights shows errors
What to do when Shopping Insights sections won't load, show no products, or an export fails.
Every section says "This section could not be loaded."
Try again
Press Try again. A temporary error affects one section at a time.
Check your plan
If every section fails, your plan may not include Shopping Insights. Check in Plans and billing.
Shorten the period
A period that reaches further back than your plan allows also fails. Pick a shorter one.
No products show
Shopping data comes from AI answers that show product cards. Track prompts with shopping intent and wait for them to run. If one platform returned no products for anyone on a day, the Product Visibility chart says so — that dip comes from the platform, not your products.
My products aren't marked as mine
Connect a product feed, or check your brand name and website in Brand Hub.
Export fails
"The export could not be downloaded. Try again." CSV downloads need Reporting on your plan. If your plan includes it, try again.
Improvements shows "Can't verify"
Opttab had no evidence for that check, and missing evidence never counts as a pass. For page checks, the product needs a public URL — on Shopify, publish it to the Online Store channel.
Feed errors
| Error | What to do |
|---|---|
| Unreadable file / No header / No usable rows | Check the file is CSV or TXT with a header row |
| URL unreachable / Login refused | Check the hosted URL and its username and password |
| Not connected | Connect your Shopify store first |
| Timed out | Press Re-sync |
See Product feeds for file requirements, or My feed upload failed.