Why is Chat locked?

What the Chat lock screen means and how to get access.

If you open Chat and see a card saying Chat is not in your plan, your plan doesn't include the AI assistant.

Owners and Admins see an upgrade button that opens Settings › Billing. If no self-serve plan includes it, the button is Request access.
Members see "Ask your account owner or an admin to upgrade". Ask them to change the plan.

If Chat opens but won't answer, check your credits. "Your account has used its agent credits for this period" means the balance has run out until the next billing period. See Credits.