My integration shows Not available
Why a card in Settings › Integrations shows Not available, and what you can do.
A card that shows Not available ("Not available on this deployment yet.") is a provider Opttab has not enabled for your environment yet. It is not a problem with your account or your provider login, and there is nothing to fix on your side.
What you can do
- Ask for it. Click Request integration on
Settings › Integrations, name the product and click Send Request. Opttab replies by email. - Use an alternative. For AI crawler data, another log source may already be available. See Connect a crawler log source.
Not the same as "Not available"
| What you see | Meaning | Fix |
|---|---|---|
| "This needs {requirement}" when you click Connect | Your plan does not include this connector. | See Plans and billing. |
| Needs re-authorisation or Revoked on a connected card | The connection worked before and needs a new sign-in. | Click Reconnect. |
| "No providers available" | No integrations are enabled yet. | Contact support. |
See also: Integrations.
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