Help Center
Answers to common questions and fixes for common problems, grouped by topic.
Find a quick answer by topic below. Can't find it? Use Support in the Opttab sidebar to message the team.
Account, plans and access
6 articles
Data and metrics
8 articles
Website and Shopping
4 articles
Optimize and Content Studio
6 articles
Ads and AI assistant
6 articles
API and integrations
5 articles
Account, plans and access
- How do I add another workspace or client?
- Who can change the plan?
- I didn't get the verification email
- My invitation link expired
- Why is everything locked after sign-up?
- My setup checklist step is still open
Data and metrics
- Which AI engines does Opttab track?
- How often is data refreshed?
- Why is my dashboard empty?
- Why did my visibility drop?
- Why don't I see a competitor?
- Why can't I export my dashboard?
- Why do citation numbers differ between tabs?
- Why do sentiment numbers differ?
Website and Shopping
- My crawler data is empty
- What's the difference between verified and unverified bots?
- How do I add another domain I own?
- Shopping Insights shows errors
Optimize and Content Studio
- Where did my article go?
- My article generation is stuck
- Can I publish to WordPress?
- Why do Optimize actions show a plan card?
- Are Agent Pages visible to AI crawlers?
- My agent page generation failed
Ads and AI assistant
- Which ad platforms can I connect?
- Why are there no ads in Ad Radar?
- My feed upload failed
- Can Chat launch ads for me?
- What uses credits?
- Why is Chat locked?
API and integrations
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