My article generation is stuck
What to do when a Content Studio article run seems stuck, stops, or won't start.
Article runs take a few minutes. They work in the background, so leaving the page doesn't stop them.
Check where the run is
Open In progress
Go to Content Studio › Your Content. Find the run under In progress.
Read its status
- "Waiting to start…": the run is queued. Your workspace runs a few articles at a time (3 by default), so it starts when another finishes.
- "Stopped: reason" or "Stopped before it finished": the run failed.
- Otherwise press View progress to see the current stage and the time elapsed.
Retry a stopped run
Press Retry. A retry uses another content generation.
The run won't start
If you see "Couldn't start generating", read the reason:
| Reason | What to do |
|---|---|
| "Your plan plan has used all its content generations for this period…" | Wait until the date shown, or ask an account owner to change the plan in Settings › Billing. |
| "This Workspace already has limit generation runs in progress" | Wait for a run to finish, then try again. |
| "Choose a workspace first." | Pick a workspace in the sidebar. |
If a run stays on the same stage for a long time and never stops, contact support with the article's topic and the time you started it.
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