Fix Common Opttab Issues

The Opttab extension isn't loading or the panel won't open

Check that the extension is enabled. Open your browser’s extensions page (chrome://extensions in Chrome, about:addons in Firefox) and confirm that Opttab is toggled on.
Disable and re-enable the extension. Toggle it off, wait a moment, then toggle it back on.
Reload the current page and try opening the Opttab panel again.
Reinstall the extension. If the panel still won’t open, uninstall Opttab from your browser’s extension store and reinstall it from the official listing.

My workspaces aren't syncing across devices

Confirm you’re signed in to the same account on both devices. Open the Opttab panel and check the account avatar to verify the signed-in email address.
Check your internet connection. Sync requires an active connection on both devices.
Verify that sync is enabled. Go to Settings → Account and confirm the sync toggle is on.
Force a manual sync. Go to Settings → Account → click Sync Now.
Sign out and sign back in on the affected device to force a fresh sync from the server.

Cross-device sync requires a Pro plan. If you’re on the Free plan, workspaces are stored locally only.

The search shortcut (Ctrl+K / Cmd+K) isn't working

Another extension or application may be claiming the same shortcut. Try clicking the Opttab icon first to bring the panel into focus, then use the shortcut.
On browser-restricted pages (such as chrome:// URLs), the browser blocks all extension shortcuts. Navigate to a regular page and try again.
You can remap the shortcut to something else: go to Settings → Shortcuts.
Restart the browser and try the shortcut again.

Tabs aren't showing up in search results

Suspended tabs may not index immediately. Unsuspend the tab and wait a moment before searching again.
Confirm that “Include workspaces in search” is enabled: Settings → Preferences → Search.
Incognito/Private tabs are excluded from search by default. To include them, enable Opttab in private browsing mode via your browser’s extension settings, then reopen those tabs.

A workspace I deleted is still showing up

Refresh the panel. Close the Opttab panel completely and reopen it.
Force a fresh sync. If the workspace still appears after refreshing, sign out and sign back in. This pulls the latest state from the server and removes any stale local data.

The extension is using too much memory

Enable tab suspension. Go to Settings → Preferences → Tab Suspension and set a shorter inactivity timeout so unused tabs are suspended automatically.
Archive tabs you no longer need. Large workspaces with many active tabs use more memory. Archive tabs you’re not actively using to reduce the footprint.
Check other extensions. Open your browser’s task manager to see if a different extension is the primary memory consumer.

I can't find the 'Integrations' tab in Settings

The Integrations section is available on the Pro plan only. To access it, upgrade your subscription: go to Account Settings → Subscription.

You can preview which integrations are available on the Opttab pricing page before upgrading.

Still need help?